The Liftgate Parts
NOTICE: Our offices will be closing at 12PM Central on Friday, December 14th. All orders placed after 12PM on Friday, December 14th, will ship out Monday, December 17th. Please contact us with any questions. 214-774-4668 or customerservice@theliftgateparts.com
Cart (0)

Returns

1/27/2011

Before a part can be returned, a Return Merchandise Authorization (RMA) number must be issued for that order. Returns on special order parts will be handled on a case by case basis and are subject to the specific manufacturer's return policy. See the section below that speaks to these parts. 

To obtain an RMA number, customers can log into their account, click "View Details" for the order containing the part(s) to be returned and then click the "Add New RMA" button. Simply fill out the RMA form associated and submit it. An RMA number will be issued on the completion screen. You may also contact us at 214-774-4668 or customerservice@theliftgateparts.com to request one.

The return shipment should include this number marked on the outside of the box. Customers may also contact us via email at orders@theliftgateparts.com or call 214-774-4668 to receive an RMA number. Return shipping costs are the responsibility of the customer and are non-refundable. Any packages refused by the purchaser will incur all shipping costs charged back to THE Liftgate Parts Co. We will not accept C.O.D. deliveries for shipped returns.

Any parts returned to THE Liftgate Parts Co. are subject to a 15% restocking fee. Parts must be received within 30 days of initial shipment to qualify for a refund minus the restocking fee. All parts are subject to inspection and approval prior to a credit being issued. Parts returned in damaged and/or used condition will be returned to the customer at the customer's expense and no refund will be issued. Credit can only be applied to the original credit card used for purchase of the returned part. Shipping and handling charges are not refundable. Parts returned after 30 days may be exchanged or returned to customer at his or her expense. Returns and exchanges should be shipped to: 

THE Liftgate Parts Co.
Attn: Returns/Exchanges
810 Skyline Dr.
Hutchins, TX 75141

Special Order Parts:
Parts that are not commonly stocked at THE Liftgate Parts Co. and/or must be manufactured are excluded from the standard return policy. Returns for these parts will be handled on a case by case basis and are subject to the specific liftgate manufacturer's return policy and guidelines. For questions and/or more information on what items are considered special order parts please contact us at 214-774-4668 or customerservice@theliftgateparts.com.
Informational Links