The Liftgate Parts
NOTICE: Our offices will be closing at 12PM Central on Friday, December 14th. All orders placed after 12PM on Friday, December 14th, will ship out Monday, December 17th. Please contact us with any questions. 214-774-4668 or customerservice@theliftgateparts.com
Cart (0)

Exchanges

1/27/2011

Before a part can be exchanged, a Return Merchandise Authorization (RMA) number must be issued for that order. Customers can log into their account, click "View Details" for the order containing the part(s) to be returned and then click the "Add New RMA" button. Simply fill out the RMA form associated and submit it. An RMA number will be issued on the completion screen.

The exchange shipment should include this number marked on the outside of the box. Customers may also contact us via email at orders@theliftgateparts.com or call 214-774-4668 to receive an RMA number. Return shipping costs of the exchanged part(s) are the responsibility of the customer and are non-refundable. Any packages refused by the purchaser will incur all shipping costs charged back to THE Liftgate Parts Co. We will not accept C.O.D. deliveries for shipped returns.

Parts returned for an exchange will be processed upon receipt and the new part or parts will be shipped out. If the amount of the exchanged part is less than the new part, payment will be needed before the part can be shipped. If it is more than the new part, a credit will be issued to the card used to purchase the returned part. Returns and exchanges should be shipped to:

THE Liftgate Parts Co.
Attn: Returns/Exchanges
810 Skyline Dr.
Hutchins, TX 75141
Informational Links